Refund policy
At PT Fabrications, we are committed to ensuring the satisfaction of our customers with our custom-designed gates, handrails, balconies, and related products. Our refund policy is designed to provide clarity and transparency regarding the process of requesting a refund for custom-made items. Please review the following policy details:
1. Custom-Made Products
Our gates, handrails, and balconies are crafted to order, tailored to meet each customer's specific requirements. As a result, these custom-made items are generally non-returnable unless they are defective, damaged, or do not meet the agreed-upon specifications and quality standards.
2. Defective or Damaged Products
If you receive a custom-made gate, handrail, or balcony that is defective or damaged, please notify us within 14 days of receipt. We may request photographic evidence or a detailed description of the issue to initiate the return process. Upon verification of the defect or damage, we will work to facilitate a return, exchange, or refund according to the nature of the issue.
3. Return Authorization
Prior to returning a custom-made item, customers must contact our customer service team to request authorization for the return. We may provide specific instructions on how to proceed with the return, including details related to shipping, packaging, and any associated restocking fees.
4. Restocking Fees
In cases where a return of a custom-made product is authorized, a restocking fee may be applied. This fee is intended to cover the costs associated with processing the return, inspecting the product, and, if necessary, refurbishing or remaking the item for potential resale. Restocking fees, if applicable, will be communicated to the customer at the time of the return authorization.
5. Time Frame for Returns
Requests for returns or exchanges of custom gates, handrails, and balconies must be submitted within 14 days of the original delivery date. We recommend initiating the return process as soon as any issues are identified to ensure timely resolution.
6. Condition of Returned Items
It is important for returned custom-made products to be in their original condition and packaging to the best extent possible. Any alterations, damage, or signs of use beyond what is necessary to inspect the product's quality may impact the eligibility for a full refund.
7. Refund Process
Upon receipt and inspection of the returned custom item, we will assess its condition and compliance with our refund policy. If the return meets the established criteria, we will process the refund to the original form of payment, excluding any applicable restocking fees.
8. Customization Limitations
When customers provide custom specifications for their orders, we strive to ensure that these requirements are accurately met. However, it is essential for customers to thoroughly review and confirm the details of their custom orders before production begins. Any discrepancies or concerns related to customization details should be addressed prior to production whenever possible.
9. Customer Communication
Open communication with our customer service team is crucial when addressing concerns or initiating a refund request for custom-made products. Our team is committed to providing assistance and guidance throughout the return process, and we encourage customers to reach out with any questions or issues regarding their orders.
It is important to note that our refund policy is subject to review and updates, and we reserve the right to modify the terms and conditions outlined above as necessary. We are dedicated to ensuring a positive customer experience and aim to address any potential issues related to our custom-made gates, handrails, and balconies with diligence and fairness.
If you have any questions or require further clarification regarding our refund policy, please do not hesitate to contact our customer service team for assistance.
PT Fabrications
Sales@ptfabrications.co.uk
1. Custom-Made Products
Our gates, handrails, and balconies are crafted to order, tailored to meet each customer's specific requirements. As a result, these custom-made items are generally non-returnable unless they are defective, damaged, or do not meet the agreed-upon specifications and quality standards.
2. Defective or Damaged Products
If you receive a custom-made gate, handrail, or balcony that is defective or damaged, please notify us within 14 days of receipt. We may request photographic evidence or a detailed description of the issue to initiate the return process. Upon verification of the defect or damage, we will work to facilitate a return, exchange, or refund according to the nature of the issue.
3. Return Authorization
Prior to returning a custom-made item, customers must contact our customer service team to request authorization for the return. We may provide specific instructions on how to proceed with the return, including details related to shipping, packaging, and any associated restocking fees.
4. Restocking Fees
In cases where a return of a custom-made product is authorized, a restocking fee may be applied. This fee is intended to cover the costs associated with processing the return, inspecting the product, and, if necessary, refurbishing or remaking the item for potential resale. Restocking fees, if applicable, will be communicated to the customer at the time of the return authorization.
5. Time Frame for Returns
Requests for returns or exchanges of custom gates, handrails, and balconies must be submitted within 14 days of the original delivery date. We recommend initiating the return process as soon as any issues are identified to ensure timely resolution.
6. Condition of Returned Items
It is important for returned custom-made products to be in their original condition and packaging to the best extent possible. Any alterations, damage, or signs of use beyond what is necessary to inspect the product's quality may impact the eligibility for a full refund.
7. Refund Process
Upon receipt and inspection of the returned custom item, we will assess its condition and compliance with our refund policy. If the return meets the established criteria, we will process the refund to the original form of payment, excluding any applicable restocking fees.
8. Customization Limitations
When customers provide custom specifications for their orders, we strive to ensure that these requirements are accurately met. However, it is essential for customers to thoroughly review and confirm the details of their custom orders before production begins. Any discrepancies or concerns related to customization details should be addressed prior to production whenever possible.
9. Customer Communication
Open communication with our customer service team is crucial when addressing concerns or initiating a refund request for custom-made products. Our team is committed to providing assistance and guidance throughout the return process, and we encourage customers to reach out with any questions or issues regarding their orders.
It is important to note that our refund policy is subject to review and updates, and we reserve the right to modify the terms and conditions outlined above as necessary. We are dedicated to ensuring a positive customer experience and aim to address any potential issues related to our custom-made gates, handrails, and balconies with diligence and fairness.
If you have any questions or require further clarification regarding our refund policy, please do not hesitate to contact our customer service team for assistance.
PT Fabrications
Sales@ptfabrications.co.uk